Whether you are in Boston, Washington DC, Pittsburgh or beyond we will get you the products you need when you them. We offer same day shipments, free freight,and very competitive freight rates. Please contact sales@bel-aqua.com for your individual freight policy or if you need a RMA form.
Freight
All shipments are F. O. B. New Rochelle, NY or Elizabethtown, PA, unless otherwise specified. All Domestic shipments outside our delivery area and within a 500 mile radius of our branch locations over $3,500 at current dealer prices, will be sent by common carrier on a freight allowed basis.. Freight will be allowed only when invoices are paid within terms. *Freight exceptions are listed below. Prices include standard domestic packing only. Crating and export packing extra.
Freight Exceptions
PVC Pipe, Poles, Stone Coping, Spas, Sand & Gravel, 50 & 100 lbs. Bagged Chemicals, Pool Base, D.E., Inground & Aboveground Pool Kits, Pool Steps and any item over 96" in length. Additional items may be added to freight exceptions. Request a quote.
Delivery Exceptions
The following items will not be included to meet minimum delivery within our delivery area: PVC Pipe, Stone Coping, Spas, Sand & Gravel, Pool Base, Inground and Aboveground Pools, Pool Steps, Bulk Bagged Chemicals, Any Jobsite Deliveries
Claims
All claims must be made within ten days after receipt of merchandise. If any shipment is received in a damaged condition your claim must be filed with the delivering carrier and damages must be noted on the freight bill before you accept the merchandise. Bel-Aqua is not responsible for merchandise damaged or lost in transit.
Returns
All returns are subject to our written approval, and must be accompanied by a “RETURN MERCHANDISE AUTHORIZATION” (RMA) form obtained from Bel-Aqua Pool Supply Inc., prior to shipment. Date of original purchase and invoice number must be included in the request for an RMA. Material returned for credit, if in original condition and resellable, is subject to a 20% restocking charge. Returned materials must be sent freight prepaid within 30 days of purchase. Special order items are not returnable.
